done99 Terms & Conditions — The Rules Governing Your Account and Play

By accessing done99, creating an account, or making a deposit, you confirm that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Responsible Gaming policy. These documents together constitute the entire agreement between you and done99 regarding your use of the platform. If any provision of these Terms is found unenforceable by a competent authority, the remaining provisions shall continue in full force.

Continued use of done99 following any update to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review this page periodically for changes.

Access to done99 is strictly limited to individuals who are 21 years of age or older. By registering an account, you represent and warrant that you meet this minimum age requirement and that you possess full legal capacity to enter into a binding agreement under the laws applicable to you.

You further represent that your use of done99 is lawful in your jurisdiction of residence and that you are solely responsible for determining whether online gaming and sports betting are permitted activities where you reside. done99 does not provide legal advice regarding the legality of online gaming in any specific jurisdiction.

Each individual is permitted to register and maintain only one done99 account. Creating multiple accounts, whether under your own name or using false information, is strictly prohibited and may result in the suspension of all associated accounts and forfeiture of funds.

You agree to provide accurate, current, and complete information during registration, including:

• Full legal name as it appears on your CNIC or passport
• A valid Pakistani mobile number for account verification and 2FA
• A valid email address for important account communications
• Accurate date of birth for age verification purposes

done99 reserves the right to request Know Your Customer (KYC) documentation — including a copy of your CNIC, proof of address, and proof of payment method ownership — at any time, particularly prior to processing withdrawal requests. Failure to provide requested KYC documentation within a reasonable time may result in account restriction.

You are solely responsible for maintaining the confidentiality of your login credentials. done99 will never ask for your full password via email, live chat, or phone. Any activity conducted through your account using your correct login credentials shall be deemed authorized by you.

done99 accepts deposits in Pakistani Rupees (PKR) through JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Visa/Mastercard. All funds deposited into your done99 account must originate from a payment method registered in your own name. Third-party deposits are strictly prohibited and will result in funds being returned to the originating account, less any applicable processing costs.

4.1 Minimum and Maximum Limits

The minimum deposit amount is Rs 200. Maximum deposit and withdrawal limits vary by VIP tier and payment method, as displayed within your account dashboard.

4.2 Withdrawal Processing

Withdrawal requests are processed following successful KYC verification. JazzCash and EasyPaisa withdrawals are typically processed within minutes; bank transfer withdrawals may take longer depending on the receiving institution. done99 reserves the right to request additional verification for withdrawals that appear unusual in size or frequency, consistent with anti-money laundering obligations under our international licence.

4.3 Currency & Fees

All done99 transactions are processed in PKR. done99 does not charge transaction fees on standard deposits or withdrawals; however, your bank or mobile wallet provider may apply its own fees, which are outside done99's control.

All bonuses, free spins, cashback offers, and promotional credits issued by done99 are subject to specific terms published on the Promotions page at the time of the offer, in addition to these general Terms. Unless otherwise stated:

• Bonus funds are subject to wagering requirements before becoming withdrawable as real cash.
• Bonus funds expire 30 days after being credited unless otherwise specified.
• done99 reserves the right to void bonus winnings obtained through suspected abuse, including the use of multiple accounts, bonus arbitrage strategies, or coordinated play.
• Each player may claim a given promotion once unless explicitly stated otherwise.
• done99 reserves the right to modify, suspend, or withdraw any promotion at its sole discretion, with notice provided through the platform where reasonably practicable.

Cashback and reload bonuses are credited automatically based on qualifying activity from the prior period, as defined in the relevant promotion's terms.

All bets placed on done99, whether on sports markets (including PSL cricket, international cricket, UFC, and football) or casino games, are final once confirmed and settled, except where a published error correction policy applies.

6.1 Odds & Pricing Errors

In the event of a clear pricing error (a typographical error, technical malfunction, or feed error resulting in materially incorrect odds), done99 reserves the right to void affected bets and refund the original stake, even after settlement, where reasonably identified as an error.

6.2 Game Fairness

All slot and RNG-based table games on done99 use independently certified random number generators. Published Return to Player (RTP) percentages represent theoretical long-run averages and do not guarantee outcomes in any individual session. Live dealer games are conducted by trained human dealers using physical equipment, streamed in real time.

6.3 Prohibited Conduct

The use of bots, automated betting scripts, collusion between players, or any form of match-fixing knowledge or insider information to place bets is strictly prohibited and will result in immediate account closure and forfeiture of funds.

done99 is committed to promoting responsible gaming among its Pakistani player base. Every account holder has free access to deposit limits, loss limits, session time reminders, cooling-off periods, and permanent self-exclusion — all configurable from Account Settings.

done99 does not, under any circumstance, extend credit to players or encourage deposits beyond what an individual has indicated as comfortable within their self-set limits.

done99 reserves the right to suspend, restrict, or permanently close any account at its discretion where there is reasonable suspicion of:

• Fraudulent activity, identity misrepresentation, or use of stolen payment methods
• Breach of these Terms, including multi-accounting or bonus abuse
• Underage access or failure to satisfy KYC age verification
• Activity that exposes done99 to legal, regulatory, or reputational risk
• Voluntary self-exclusion requests submitted by the player

Where an account is closed due to player request (including self-exclusion), any verified available balance not subject to active wagering requirements will be returned to the player using the original deposit method, subject to standard KYC checks.

All content on done99 — including but not limited to the done99 name, logo, game graphics, software, text, and design elements — is the property of done99 or its licensors and is protected under applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any done99 content without prior written consent.

Game software provided by third-party studios (including but not limited to Pragmatic Play, NetEnt, Evolution Gaming, and Big Time Gaming) remains the intellectual property of those respective providers and is licensed to done99 for use on the platform.

To the maximum extent permitted by applicable law, done99 shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to loss of funds due to personal financial mismanagement, internet connectivity failures, or third-party payment processor delays outside done99's reasonable control.

done99's total aggregate liability to any player for any claim arising from use of the platform shall not exceed the balance held in the player's account at the time the claim arose, except where such limitation is not permitted by applicable law.

done99 makes no warranty that the platform will be uninterrupted or error-free at all times, though we maintain a 99.9% uptime standard and undertake reasonable efforts to resolve technical issues promptly.

These Terms are governed by the laws applicable to done99's international operating licence. Any dispute arising from your use of done99 should first be raised with our customer support team via live chat or the email address provided below, allowing done99 a reasonable opportunity to investigate and resolve the matter directly.

If a dispute cannot be resolved through direct communication, it may be referred to the dispute resolution mechanism specified under done99's operating licence conditions. done99 does not represent that these Terms comply with the domestic law of every jurisdiction from which the platform may be accessed.

done99 reserves the right to amend, update, or replace these Terms at any time, at its sole discretion. Material changes will be communicated through a notice on the platform or via email to your registered address where appropriate. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of done99 after changes take effect constitutes acceptance of the revised Terms.

If you have questions regarding these Terms & Conditions, please contact the done99 support team via live chat from your account dashboard, available 24/7 in Pakistan Standard Time, or via email at the address listed in the footer of this site (displayed as plain text for your security).

These Terms, together with our Privacy Policy and Responsible Gaming policy, represent the complete agreement between you and done99 regarding the use of our platform. Thank you for choosing done99 — Pakistan's premier online casino and sports betting destination.