At done99, responsible gaming is not a checkbox — it is a core part of how we build and operate our platform. Pakistan's top online casino and cricket sports betting destination, done99 takes player welfare as seriously as player experience. Every tool, every policy, and every protection on this page is free, immediate, and available to all done99 account holders — because gaming should always be a source of entertainment, not stress.
done99's Responsible Gaming Pledge: We will never encourage players to exceed their limits. We will always provide self-exclusion tools. We enforce the 21+ age policy without exception. We monitor play patterns and intervene when warning signs emerge. Gaming at done99 is entertainment first — always.
Responsible gaming at done99 means giving every Pakistani player — whether they are based in Karachi, Lahore, Islamabad, Rawalpindi, or Faisalabad — the tools, information, and support they need to make informed choices about how they play. It means treating gambling as a form of entertainment, the same way you would enjoy a cricket match at the Gaddafi Stadium or a family meal in DHA — something pleasurable, bounded by time and budget, not a way to generate income or solve financial problems.
done99 understands that for a small number of players, gaming can shift from leisure to habit to problem — and when that happens, the consequences are serious. That is why done99 does not wait for players to ask for help. We proactively monitor playing patterns. We flag accounts where deposit frequency or session lengths go beyond what might be considered recreational. We provide limits before players feel they need them. And we make self-exclusion — the most powerful tool we have — available in under two minutes from Account Settings.
Pakistani culture places family, community, and personal responsibility at the centre of daily life. done99 respects that context. Our responsible gaming tools are designed to support those values — to make sure that your done99 account stays something that fits comfortably within your life, not something that takes over it.
Remember: Every done99 responsible gaming tool is completely free, takes effect immediately, and does not require you to give a reason. Your account, your control — always.
Every tool below is available free of charge to every done99 account holder — accessible from Account Settings at any time, no questions asked.
Set daily, weekly, or monthly maximum deposit amounts for your done99 account. Limits take effect immediately when lowered. Increasing a limit applies only after a 24-hour cooling-off window — giving you time to reconsider. Available in PKR increments from Rs 500 upwards, matching your personal budget.
Define the maximum amount you are comfortable losing in a given period — daily, weekly, or monthly. When your loss limit is reached, done99 automatically prevents further deposits and wagers for that period. No override, no exceptions — your limit is your limit, enforced at platform level.
Set a maximum duration for each done99 gaming session — from 30 minutes to several hours. When your session timer expires, done99 will display a clear notification and, if you have opted in, automatically log you out. This tool helps prevent the "just one more game" pattern that can lead to overspending.
Take a short break from done99 without permanently closing your account. Cooling-off periods range from 24 hours to 6 weeks. During the period, you cannot deposit, place bets, or access game lobbies. The period cannot be cut short — it runs its full duration. Your balance is preserved and withdrawable.
The most powerful tool done99 offers. Self-exclude from the platform for a minimum of 6 months, up to permanent closure. During self-exclusion, done99 will also suppress any marketing communications. Your data is retained as required by our licence but no promotional contact will be made. Permanent self-exclusion cannot be reversed under any circumstances.
Enable in-session pop-up notifications that remind you of how long you have been playing and how much you have wagered in the current session. Set these to trigger every 20, 30, or 60 minutes. done99 also sends weekly account summaries showing your total deposit, withdrawal, and gaming activity figures via email or SMS.
done99 makes the self-exclusion process straightforward and fast. If you feel your gambling has moved beyond recreation — if you are chasing losses, gambling with money you cannot afford, or finding it difficult to stop — please do not hesitate. Self-exclusion is the right call and done99 will never make it difficult or try to talk you out of it. Our support team is trained to process self-exclusion requests with urgency and sensitivity.
You can self-exclude directly from Account Settings, or contact done99 live chat at any time (24/7, Pakistan Standard Time) and a support agent will process it immediately on your behalf. No waiting period, no debate, no marketing call to "reconsider."
Not ready for self-exclusion but want to put boundaries in place? done99's account limit tools are the right starting point. Setting limits early — before you feel you need them — is the mark of a smart, responsible player. All of the following limits are available from Account Settings, take effect immediately when lowered, and require a 24-hour cooldown period before any increase is applied.
Important: All limit reductions and self-exclusion requests take effect immediately. Limit increases require a 24-hour waiting period before activation — this mandatory cooldown period is there to protect you from impulsive decisions made in the heat of a gaming session.
Problem gambling can develop gradually, and it can affect anyone — regardless of how long they have been playing or how "in control" they feel. done99 encourages all Pakistani players to honestly reflect on the warning signs below. If any of these feel familiar, please reach out to our support team or use the self-exclusion tools immediately.
These questions are based on internationally recognised responsible gaming frameworks. If you answer "yes" to three or more, please use done99's self-exclusion tool or speak with our support team.
Answering yes to any of the above is not a reason to feel ashamed — problem gambling is a recognised condition, not a character flaw. Please use done99's self-exclusion tool or contact our support team. Help is available.
done99's support team is trained in responsible gaming procedures and available around the clock in Pakistan Standard Time. You can request any limit, cooling-off period, or self-exclusion via live chat from your done99 account — it takes less than two minutes and takes effect immediately.
Alternatively, you can also email done99 support at the address shown in the footer of this site. All responsible gaming requests are treated with priority and complete confidentiality.
These are not aspirational statements. These are operational commitments that done99 delivers on every day, for every player, in every city across Pakistan.
No exceptions. KYC age verification before every withdrawal, without fail.
Deposit and loss limits take effect the moment you set them. No delays, no loopholes.
done99 will never market to self-excluded players or pressure anyone to increase limits.
done99 actively monitors play patterns and may reach out if concerning trends are identified.
Trained support agents available every hour of every day in Pakistan Standard Time.
Every product decision at done99 is made with player enjoyment — not player exploitation — in mind.
Whether you want to set a deposit limit, activate a cooling-off period, or
self-exclude entirely — done99's support team can handle it in under two minutes
via live chat, available 24/7 in Pakistan Standard Time. No judgment. No delays.
Your wellbeing comes first.
21+ only. If gambling is affecting your life, please use our self-exclusion tool immediately.