Frequently Asked Questions • done99 Pakistan Help Centre

done99 Frequently Asked Questions — Everything You Need to Know

Welcome to the done99 FAQ page — your most comprehensive resource for answers about Pakistan's leading online casino and cricket sports betting platform. Whether you are a new player from Karachi figuring out how to make your first JazzCash deposit, or a long-time done99 member in Lahore with a question about bonus wagering requirements, this page covers it all. Browse by category below or use the quick links to jump straight to the topic you need.

22 Q&A pairs across 5 categories
Updated 2026
24/7 Live Support Available
Pakistan Market Edition
Jump to: Account & Registration Deposits & Withdrawals Games & Gameplay Bonuses & Promotions Safety & Responsible Gaming
Category 1: Account & Registration

Everything you need to know about creating your done99 account, verifying your identity, recovering access, and managing your player profile as a Pakistani user.

Registering on done99 is quick and entirely online. Visit the done99 website, click the registration link, and fill in your full name, date of birth, Pakistani mobile number, and email address. You will receive an OTP on your mobile to verify your number. Once verified, your done99 account is active and you can explore the lobby, though KYC documents are required before your first withdrawal is processed.

done99 requires a clear copy of your CNIC (Computerised National Identity Card) or valid Pakistani passport for identity verification. You may also be asked to provide proof of your residential address (a utility bill or bank statement dated within 90 days) and proof of your payment method ownership — for example, a screenshot showing your JazzCash or EasyPaisa account registered in your own name. KYC is typically completed within 24 hours.

No. done99 strictly allows one account per individual. Creating multiple accounts — whether using your own details, a family member's information, or fictitious data — is a violation of done99's Terms & Conditions. If multiple accounts are detected, all associated accounts will be suspended and any balance or bonus funds forfeited. If you have accidentally created a duplicate account, contact done99 support immediately to resolve it.

On the done99 login page, click "Forgot Password?" and enter the mobile number or email address registered to your account. You will receive a secure reset link or OTP within a few minutes. Follow the on-screen steps to create a new password. If you no longer have access to your registered phone or email, contact done99's 24/7 live chat support with your CNIC details and they will assist you through a secure account recovery process.

To permanently close your done99 account, contact the support team via live chat or the support email shown in the footer of this site. Before closure, any verified available balance will be processed to your registered payment method. Note that done99 retains transaction records and KYC data for a minimum of five years following closure, as required by our international operating licence's anti-money laundering obligations. If closure is motivated by gambling concerns, self-exclusion may be a more suitable option.
Category 2: Deposits & Withdrawals

Detailed answers about depositing and withdrawing money on done99 in PKR — covering JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, processing times, fees, and limits.

The minimum deposit on done99 is Rs 200 (PKR). This applies across all supported payment methods including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Visa/Mastercard. Maximum deposit limits vary by VIP tier and payment method and are displayed within your account dashboard. done99 does not charge any deposit fees, though your mobile wallet or bank may apply their own transaction charges.

JazzCash and EasyPaisa deposits to done99 are typically credited within seconds to a few minutes of completing the transaction on your mobile wallet. This makes them the fastest and most popular deposit method among Pakistani done99 players. If a deposit is not reflected after 15 minutes, check your JazzCash or EasyPaisa transaction history to confirm it went through, then contact done99 live chat with the transaction reference number.

Withdrawal processing times on done99 vary by method. JazzCash and EasyPaisa withdrawals are typically processed within minutes once approved. Bank transfers (HBL, UBL, Meezan Bank) generally take 1–3 business days, depending on your bank's processing schedule. KYC verification must be complete before any withdrawal is released. Large or unusual withdrawals may be subject to additional verification, which can add time.

done99 does not charge withdrawal fees on standard transactions. However, your bank (HBL, UBL, Meezan Bank) or mobile wallet (JazzCash, EasyPaisa) may apply their own transfer fees, which are outside done99's control. Players who have received bonus funds may need to meet the applicable wagering requirements before those winnings become eligible for withdrawal. Real-money deposits not associated with bonuses are always withdrawable without wagering requirements.

Yes, done99 accepts Visa and Mastercard deposits. Card processing is handled by PCI-DSS compliant payment processors — your full card details are never stored directly on done99's servers. Note that some Pakistani banks may decline international online gambling transactions. If your Visa or Mastercard deposit is declined, JazzCash or EasyPaisa are the most reliable alternatives and are actually faster for most Pakistani players.

A done99 withdrawal may be held pending for several reasons: incomplete KYC verification, outstanding wagering requirements on bonus-linked funds, a pending account security review, or a first-time withdrawal where additional identity confirmation is required. Check your account notifications for any action items. If everything looks complete on your end, contact done99 support via 24/7 live chat with your withdrawal reference number for a status update.
Category 3: Games & Gameplay

Questions about done99's game library — slot games, live casino tables, blackjack, cricket sports betting, PSL odds, mobile play, RTP, and fair play certifications.

Absolutely. done99 offers cricket betting markets covering PSL (Pakistan Super League), Pakistan international Test and ODI matches, the IPL, ICC tournaments, and bilateral series worldwide. Live in-play betting is available during active matches, with real-time odds updates. PKR markets are offered across match winners, top run-scorer, total sixes, over/under runs, and many other markets popular with Pakistani cricket fans.

Yes. All slot games on done99 use independently certified Random Number Generators (RNGs) provided by licensed third-party studios — including Pragmatic Play, NetEnt, Big Time Gaming, and others. Published Return to Player (RTP) percentages represent theoretical long-run averages verified by independent testing labs. These RTPs are displayed in the game information panel for each slot in the done99 lobby, so you always know what you are playing.

Yes, done99 is fully optimised for mobile play on both Android and iOS devices through the mobile browser — no app download is required. The done99 mobile site loads quickly even on Pakistani 4G networks and supports all features including deposits via JazzCash, live casino streaming, slot play, and cricket betting. For the best mobile experience, we recommend using a stable Wi-Fi or 4G connection, particularly for live dealer games.

done99's live casino section features real human dealers broadcast in HD, including Live Blackjack, Live Baccarat, Live Roulette (European and Speed), Live Teen Patti, Live Andar Bahar, Live Dragon Tiger, and various game show-style titles. Tables operate 24/7 with multiple bet limits to suit players in Karachi, Islamabad, Lahore, and beyond — whether you prefer low-stakes games or higher-limit VIP tables.

The minimum bet for cricket sports betting on done99 is Rs 50 PKR per selection, making it accessible even for casual fans who want to add excitement to watching a PSL match. Maximum bet limits are higher for premium cricket markets and depend on your account tier. done99 displays current bet limits for each market directly on the betting slip before you confirm a wager.
Category 4: Bonuses & Promotions

Answers about done99's welcome bonus, wagering requirements, free spins, cashback offers, loyalty rewards, and how to make the most of promotions as a Pakistani player.

done99 offers a welcome bonus to new players on their first deposit, credited as bonus funds denominated in PKR. The exact bonus percentage and maximum PKR amount are published on the Promotions page and may vary seasonally — particularly around PSL, Eid promotions, and other Pakistani festive campaigns. Always check the current offer on the done99 Promotions page before depositing, as terms and percentages are updated regularly.

Wagering requirements (also called rollover) define how many times you must wager bonus funds before they convert into withdrawable real cash. For example, a 20x wagering requirement on a Rs 1,000 bonus means you need to place Rs 20,000 in total bets before withdrawing bonus-derived winnings. done99 displays the specific wagering requirement for each promotion clearly in the promotion's individual terms. Slot games typically contribute 100% toward wagering; live casino games may contribute less.

Standard done99 bonuses expire 30 days from the date they are credited to your account, unless the promotion's specific terms state otherwise. If the wagering requirement is not met within that window, the bonus funds and any winnings derived from them will be forfeited automatically. done99 recommends reviewing your bonus balance and expiry date in Account Settings so you can plan your play accordingly.

Yes, done99 regularly includes free spin bundles as part of welcome packages, reload bonuses, and slot-specific promotions. Free spins are typically credited for specified games, with winnings subject to a defined wagering requirement before withdrawal. done99 also runs limited-time free spin promotions tied to new game launches, PSL season offers, and festive Pakistani campaigns. Check the Promotions page in your done99 account for active free spin offers.

Yes. done99 operates a multi-tier loyalty and VIP programme that rewards regular Pakistani players with benefits including higher deposit and withdrawal limits, dedicated account management, faster withdrawal processing, enhanced bonus percentages on reloads, exclusive cashback offers, and invitations to special events. VIP status is earned based on your activity on done99 and is reviewed periodically. Contact done99 support to learn more about your current VIP tier and progression.
Category 5: Safety & Responsible Gaming

done99's commitment to safe, responsible play — covering our 21+ age policy, international licensing, self-exclusion tools, account security, and how to get help if gaming is affecting your life.

Yes. done99 operates under an international online gaming licence, which requires compliance with player protection standards, KYC and anti-money laundering procedures, fair game certification, responsible gaming obligations, and regular audits. Operating under an international licence means done99 is accountable to a regulatory authority and must maintain the standards required to retain that licence — providing players with a framework of legal protection and fair play guarantees.

done99 is strictly an adult platform — the minimum age to register and play is 21 years old. This is enforced through mandatory KYC age verification using CNIC or passport documentation before any withdrawal is processed. done99 also employs proactive monitoring to detect underage registration attempts. Any account found to belong to a person under 21 will be immediately suspended and all funds returned to the originating payment method.

Self-exclusion on done99 is available 24/7 and takes effect immediately. Log in to your done99 account, go to Account Settings, navigate to Responsible Gaming, and choose a self-exclusion period ranging from 6 months up to permanent. Confirm via OTP and your account is locked instantly. You can also request self-exclusion through done99's live chat support if you prefer assistance. During any self-exclusion period, done99 will suppress all marketing communications to your account.

done99 provides daily, weekly, and monthly deposit limits as well as daily, weekly, and monthly loss limits — all free to set from Account Settings under Responsible Gaming. Limit reductions take effect immediately. Any request to increase a limit is subject to a mandatory 24-hour cooling-off period before the increase activates, giving you time to reconsider. Session time limits and reality-check notifications are also available. Setting limits before you feel you need them is the mark of a smart, responsible player.

Why 1.2 Million+ Pakistani Players Choose done99

Behind every FAQ answer is a platform built with Pakistani players in mind — from payment methods to language to customer support hours.

JazzCash & EasyPaisa — Instant Deposits

Pakistan's most popular mobile wallets work seamlessly on done99. Deposits credited in seconds, withdrawals processed within minutes — all in PKR with no hidden fees.

PSL & Cricket Betting — Live Markets

done99 covers PSL, Pakistan internationals, the ICC circuit, and bilateral series with live in-play betting, real-time odds, and a huge range of markets for cricket fans across Pakistan.

24/7 Live Support in Pakistan Standard Time

done99's support team is available around the clock via live chat — whether you are in Karachi, Lahore, or Islamabad, help is always one click away, any hour of the day or night.

Internationally Licensed & Audited

done99 operates under an international gaming licence with independent RNG certification on all slots and table games. Your funds are in safe hands backed by regulatory accountability.

Full Mobile Play — No App Needed

done99 is built mobile-first. Every feature — deposits, live casino, slots, cricket betting, account settings, self-exclusion — works perfectly in your mobile browser on any Android or iOS device.

Free Responsible Gaming Tools

Deposit limits, loss limits, session timers, cooling-off periods, and full self-exclusion — all free, all immediate, all available from Account Settings. done99 puts player wellbeing first.

💬 Still Have Questions? done99 Support Is Here 24/7

Can't find what you are looking for in the done99 FAQ? Our live chat support team is available every hour of every day in Pakistan Standard Time — no automated bots, just real agents ready to help with your account, payments, bonuses, or anything else. Alternatively, browse our other help pages below.
21+ only. Gambling involves financial risk. Please play and bet responsibly.

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