At done99, we understand that Pakistani players trust us not just with their gaming experience but with their personal information. This Privacy Policy ("Policy") explains what personal data done99 collects from you, why we collect it, how we use it, who we may share it with, how long we retain it, and what rights you have over your own information. Please read this Policy carefully before registering a done99 account or providing any personal data.
This Privacy Policy is issued by done99 ("done99," "we," "us," or "our"), an internationally licensed online gaming and sports betting operator providing services to players in Pakistan. done99 is committed to protecting the personal data of all its users and operates in compliance with the data protection obligations applicable under its international operating licence. By creating a done99 account, depositing funds, or using any done99 product or service, you acknowledge that you have read and agree to this Privacy Policy.
done99 is an online casino and sports betting platform operated under an international gaming licence, providing services to adult players (21 years of age and older) in Pakistan. Our platform offers cricket sports betting, live dealer casino games, slot games, blackjack, baccarat, and related gaming services, all denominated in Pakistani Rupees (PKR). done99 acts as the data controller in respect of personal data collected through the done99 website and associated services.
For all privacy-related enquiries, done99 may be contacted via the support email address displayed in plain text in the footer of this website, or through the 24/7 live chat available from your logged-in account dashboard.
done99 collects personal data from you in several ways — information you provide directly, data generated through your use of the platform, and information received from third-party payment or verification providers. The categories of personal data we collect include:
Done99 uses cookies and similar tracking technologies on the platform. Please refer to Section 6 (Cookies & Tracking) for full details.
done99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for age verification and identity confirmation under our KYC obligations.
done99 uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and authentication | Identity, contact, device data |
| Age verification (21+ mandatory) | Date of birth, CNIC/passport, KYC docs |
| Processing deposits and withdrawals in PKR | Payment data, transaction history |
| Fraud prevention and anti-money laundering (AML) | All categories, including IP and device |
| Providing gaming and sports betting services | Game play history, betting records |
| Customer support and dispute resolution | Identity, transaction, communication data |
| Responsible gaming monitoring and intervention | Gameplay patterns, deposit frequency, session data |
| Personalisation of promotions and game recommendations | Usage data, game preferences |
| Regulatory compliance and licence obligations | Identity, financial, usage records |
| Platform security and technical maintenance | Technical and device data |
done99 processes personal data under the following legal grounds:
done99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with trusted third parties only in the following circumstances:
JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card-processing partners receive necessary payment data to execute your deposit and withdrawal transactions. These parties process data under their own privacy policies and applicable Pakistani and international financial regulations.
Third-party game studios whose content appears on done99 (including live dealer platforms) may receive anonymised or pseudonymised session data necessary to operate game functionality. No personally identifiable information beyond what is required for game operation is shared.
done99 uses regulated third-party identity verification services to process KYC documents. These providers operate under strict data processing agreements with done99 and may not use your data for any purpose other than verifying your identity on behalf of done99.
done99 may disclose personal data to its licensing regulator, law enforcement agencies, or other competent authorities where required by law, court order, or regulatory obligation — including in connection with anti-money laundering investigations or responsible gaming enforcement.
done99 will never sell, share, or transfer your personal data to unaffiliated third parties for their own commercial marketing. Any request claiming to represent done99 asking for financial or personal data outside the official platform should be treated as suspicious and reported immediately to our support team.
done99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and improve the gaming experience. The categories of cookies used include:
You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using core done99 services but may affect personalisation features.
done99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following principles:
done99 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Despite done99's best efforts, no digital system can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for enabling 2FA on your done99 account. done99 recommends changing your password every 3–6 months from Account Settings.
As a done99 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, please contact done99 support via live chat or via the email address displayed in the footer of this site.
done99 will respond to data rights requests within 30 days of receipt. Please note that some rights may be limited by done99's legal obligations under our international operating licence, including AML record-keeping and responsible gaming self-exclusion requirements.
done99 is strictly an adult platform. All services are restricted to individuals who are 21 years of age or older. done99 does not knowingly collect personal data from individuals under the age of 21.
Where done99 has reason to believe that an account is held by a person under 21 years of age, we will immediately suspend the account and initiate enhanced KYC procedures. Any funds deposited by a confirmed underage user will be returned to the originating payment method, and done99 will not retain any winnings accumulated during that period.
If you are under 21: Do not register a done99 account or provide your personal data to done99. If you believe a person under 21 is using done99, please contact our support team immediately so we can investigate and act accordingly.
done99 may integrate third-party services to deliver specific platform functions — including game content from licensed studio providers, live streaming infrastructure, customer support tooling, and payment gateway technology. These integrations may involve the processing of limited personal data by those third parties, strictly under data processing agreements with done99 and for the sole purpose of providing the specified service.
done99 is not responsible for the privacy practices of third-party websites or services that you access independently through your own browser or device. This Policy applies solely to personal data processed in connection with your use of the done99 platform and services.
done99 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this page indicates the most recent revision. Where changes are material, done99 will provide notice through the platform or via email to your registered address.
Your continued use of done99 following an update to this Privacy Policy constitutes your acknowledgement of the updated terms. We recommend reviewing this page periodically, particularly before making significant account transactions.
For any questions, concerns, or formal data subject rights requests relating to this Privacy Policy or done99's handling of your personal data, please contact us through:
If you are unsatisfied with done99's response to a privacy complaint, you may refer the matter to the relevant supervisory authority applicable under done99's international operating licence. done99 cooperates fully with all regulatory enquiries and takes all data protection obligations seriously.
done99 respects your right to control your own personal data. Here is a plain-English summary of the rights available to every Pakistani done99 account holder.
Request a full copy of the personal data done99 holds about your account — identity records, transaction history, game logs, and communication records.
If any personal information stored in your done99 account is inaccurate or out of date, you have the right to request correction — directly in Account Settings or via support.
Request erasure of your personal data where done99 has no legal obligation to retain it. Note: AML and licence retention requirements may limit this right in some cases.
Receive your personal data in a structured, machine-readable format where processing is based on your consent or contract with done99.
Request that done99 pause processing of your data while a correction or objection request is being considered — particularly useful during account disputes.
Unsubscribe from done99 promotional communications at any time from Communication Preferences in Account Settings. Withdrawal of consent does not affect prior lawful processing.
done99 handles your personal data with care, transparency, and compliance with
international privacy standards. Log in to your done99 account and manage your
privacy preferences directly from Account Settings — at any time, in PKT.
21+ only. Gambling involves financial risk. Please play and bet responsibly.